pcv88 Privacy Policy

1 Introduction and Purpose

pcv88 (hereinafter referred to as "we", "us", or "the platform") is a responsible online gaming and betting platform committed to providing players in Bangladesh with a safe, transparent, and enjoyable experience. Keeping the personal information you share with us while using our services secure is our primary responsibility.

The purpose of this privacy policy is to clearly inform you what kind of information pcv88 collects, why it is collected, how that information is used, and what steps we take to protect your information. We believe that transparency and trust are the foundation of a lasting relationship.

This policy applies to our website, mobile application, and all digital services related to pcv88. This policy may be updated at any time and changes will be published on the platform.

2 What Information We Collect

We collect various types of information during registration and use of the pcv88 platform. This information is used to provide you with the best service, secure your account, and meet legal obligations.

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID card or passport number (for verification when required)
• Email address
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for withdrawals only)
• Transaction history and amounts
• Deposit and withdrawal details

2.3 Technical Information

• IP address and device identifier
• Browser type and version
• Operating system information
• Cookie and session data
• Login and logout times

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Details of bonuses and promotions received
• VIP level and points history
• Game preferences and usage patterns

3 How We Collect Information

We collect your information in the following ways:

• Directly provided information: Information you give when filling out registration forms, updating your profile, completing transactions, or contacting support.
• Automatically collected information: Through cookies, log files, and similar tracking technologies while you use the platform.
• Through third parties: From payment gateways or identity verification agencies where required.

4 Purpose of Using Information

pcv88 uses your personal information only for the following legitimate purposes:

4.1 Operating and Delivering Services

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits
• Ensuring the quality of gaming services

4.2 Security and Legal Compliance

• Identity verification and age confirmation (21+ policy)
• Preventing fraud, money laundering, and other illegal activities
• Protecting accounts and preventing unauthorized access
• Complying with applicable laws and regulations

4.3 Service Improvement and Communication

• Improving platform functionality and user experience
• Resolving technical issues and providing support
• Communicating relevant promotional offers and updates (with your consent)
• Responsible gaming monitoring and assistance

5 Information Sharing and Disclosure

pcv88 never sells your personal information to third parties or shares it for commercial purposes. However, information may be shared in the following limited circumstances:

• Service provider partners: Providers of payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, and technical infrastructure services. We have strict confidentiality agreements with these partners.
• Legal obligations: Information may be provided in accordance with a valid order or directive from a competent legal authority.
• Fraud prevention: To assist relevant authorities in investigating financial crimes or fraud.
• Business changes: In the event of a company merger or acquisition, subject to maintaining the conditions for protecting your information.

6 Information Security Measures

pcv88 adopts the highest industry-standard technical and organizational measures to protect your information.

6.1 Technical Security

• SSL/TLS Encryption: All data transfers on our website and app are secured with 256-bit SSL encryption.
• Database Encryption: All stored sensitive information is kept in an encrypted state.
• Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and security monitoring systems.
• Two-Factor Authentication: Available to add an extra layer of security to your account.

6.2 Organizational Security

• Only authorized staff may access user information where necessary.
• All staff receive training on privacy and data protection.
• Regular security reviews and audits are conducted.
• A rapid response plan is in place for data security breaches.

7 Data Retention Period

pcv88 retains your personal information only for as long as necessary. Retention follows the guidelines below:

• Active accounts: All necessary information is retained for as long as the account remains active.
• Closed accounts: Financial and transaction-related information is retained for a specified period after account closure in accordance with legal obligations.
• Financial transactions: Records of financial activity are retained in accordance with applicable regulatory requirements.
• Marketing consent: Until your consent is withdrawn or the relationship ends.

After the designated period has passed, information is securely deleted or anonymized.

8 Your Rights

As a user of pcv88, you have the following rights over your own information:

• Right of access: The right to know what information we hold about you and to receive a copy.
• Right to rectification: The right to request that any inaccuracies in your information be corrected.
• Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to restrict processing: The right to request that the processing of your information be limited in certain circumstances.
• Right to object: The right to object to the use of your information for marketing purposes.
• Right to data portability: The right to receive your information in a structured, machine-readable format where applicable.
• Right to withdraw consent: The right to withdraw consent at any time for any processing carried out on the basis of consent.

To exercise these rights or to make any request regarding your information, please contact our support team.

9 Protection of Minors

pcv88 is a service for adults (21+ years). We do not intentionally collect any personal information from those under 21 years of age.

An age verification process is followed at the time of registration. If we become aware that a minor's information is in our system, we will immediately close that account and delete the relevant information.

If you suspect that a minor is using our services, please inform our support team.

10 Policy Changes

pcv88 reserves the right to update this privacy policy at any time as needed. In the event of changes, we will take the following steps:

• The updated policy will be published on the website and the "Last Updated" date will be changed.
• For significant changes, a notification will be sent to the registered email address.
• If you continue to use the platform after changes are made, your consent to the new policy will be assumed.

We therefore advise you to visit this page regularly so that you remain informed about how your information is being used at all times.

11 Contact Us

If you have any questions, requests, or concerns about this privacy policy, please contact our support team. Our team is available 24/7 to assist you in Bengali.

To read other policies on our site, see the Terms and Conditions and Responsible Gaming pages.